Message Center

Message Center

The Message Center is your hub for managing Ballot messages and announcements.


Accessing the Message Center

To access the Message Center:

  1. From your dashboard, click on Communication in the top-left menu.
  2. From the dropdown, select Message Center.

1. Message Type: This filter allows you to sort messages based on their type. Click on the Message Type dropdown to view and select from all available categories, including Ballot Announcements. This makes it easier to quickly locate the specific message or announcement you wish to manage.


2. Year: Use the Year filter to target messages sent within a specific year. This helps narrow your search and simplifies message management.

3. How To Export Messages: 

The Export Messages feature generates a detailed Excel report of messages or announcements sent within a chosen date range. The report includes:

  • Community name

  • Message send dates

  • Sender information

  • Message category

  • Subject line

  • Message content

  • Number of recipients

  • Locations targeted

  • User types (e.g., owners, residents, board members)

Notes
Note:
For performance optimization, exports are limited to a maximum three-month range and cannot go further back than one year.


 4. Send Announcement:
To send a new ballot invite, click the Send Announcement button.

5. Older Messages: By default, the Message Center displays the most recent announcements. To view earlier messages, click Older Messages to load additional entries.
6. Newer Messages: To return to the most recent messages after viewing older ones, click Newer Messages.

Messages Details


This is where ballot admins can go to view message delivery analytics for ballot announcements they sent or individual ballot messages.  Easily identify whether voters have received your ballot announcements and track delivery.

Each message listed in the Message Center includes several key pieces of information:


  1. Message Announcement Subject: The subject line assigned during message creation.

  2. Message type: Indicates how the message was sent, via Email, SMS, Physical Mail, or a combination.

  3. Message Body: A preview of the content included in the message.

  4. Recipients: Displays the number of users who received the message.

  5. Recipient Types: Identifies the user roles targeted, such as owners, residents, board members, or all users.

  6. Category: Specifies whether it was a Ballot Invite, Message, or Announcement.

  7. View Delivery Details: Click to access a full delivery report, showing who received the message, who did not, and any delivery issues. You’ll also be able to view all recipient replies in detail.

  8. Message Status: Reflects the delivery outcome, confirming whether the message was sent successfully. The types of reports on the communication methods are:

  • Phone call - whether it went to voicemail or was picked up by a person

  • Email - Delivered, bounced, or replied to (if the organization has enabled reply to functionality).

  • Text - Delivered or bounced (check with Joe on this - I don't remember what the text statuses are)

  1. Sent By: Shows the name of the sender along with the date and time the message was sent.

  2. Message ID: A unique identifier assigned to each message for tracking and reference.

  3. Replied: This only shows up on messages that got replies from recipients.